Confirm the toggle witch is set to active.If TeamViewer is not a listed option, Select the + button. A standard finder window will open and for a Mac it will be the Applications folder.If you’re not logged in as an Administrator, elect the lock button in the lower left-hand corner of the screen and enter in an Administrator password to enable changes to be made to this screen.Select the Open Full Disk Access Preferences button and SapphireOne will open your MacOs System Preferences option at the Privacy & Security page. If all three options are not flagged green SapphireOne will likely not be able to assist with support.

Full Disk Access – Allows SapphireOne developers to access and administer within your file system.

Accessibility – Allows SapphireOne developers to control your mouse.

Screen Recording – Allows SapphireOne developers to see what’s on your display.

Selecting this button will take the user to the TeamViewer Review System Access dialogue. When TeamViewer is installed on MacOS the Review System Access alert / button may be displayed.

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